" Angela did a phenomenal job in presenting the material in a manner reflective of a Sr. Leader. Her professionalism, knowledge and speaking skills were impressive and while there remained hesitation from the leaders in the room, it was clear this was due to their lack of knowledge in WFM management processes. Given this, Angela went ahead and explained the finer points of how WFM works to help with their understanding and post this meeting, I had my direct reports partner with her to begin executing on the identified goals. In a short timeframe (I believe within 6 months), our site went from being one of the lowest performers to being number one. Angela's part in this was significant, as she stayed the course with driving forward the agenda we set forward and . . . to “Influence” others when they were not in alignment with the plan.”

“I asked Angela to work with me on a special program at a congregation in Columbia, Maryland. I can clearly remember our first team meeting, a planning meeting. Yes, we were just in the process of building the team and planning. Angela asked the questions of planning, launching, implementation and results all at the same time – the beginning! And, as a result of her leading, she bought together a mix of of talent and of people that amazed us all. Even the hard to secure talent, Angela bought to that project. She more than fulfilled that request, even filling in for me when I had to step back from the project.”

“Angela . . . had a lot of insight offered up in department management meetings. Her input was through the lens of her WFM team and its connection to other teams in our organization, I found her thinking and approach to be a much-needed shot of fresh air and perspective. This led to us developing processes and improvement initiatives. She really embodies the idea of wanting to see people become the best version of themselves in their professional life, but with a mindset of their personal growth as well.”

“Angela, I had an occasion to ask you to assist me with explaining a concern that I had with my capacity model. Your communication skills and understanding of operations are exceptional and I knew that I would have an ally when I asked you to assist me in framing up my concern. In less than five minutes, I was able to explain my concern to you and you not only understood and supported my position, but you also pro-actively reached out to the capacity team and facilitated the message in terms they were able to grasp. When we had an occasion to meet on the topic, the capacity team had already made the necessary adjustments to the model and admitted that my point was valid.”

“What strikes me most is your willingness to jump in and help out, no matter the situation. You remain upbeat and optimistic, even in the face of setbacks.You are the first to jump into action offering guidance, recommending resources I can connect with, and even openly volunteering to be included on a call to support the effort. At the end of the day, a team that understands that we win together and we lose together is better positioned for operational success . . . Thank you, Angela for being a true collaborator and problem-solver, and for exemplifying unity and teamwork."